Returns & Exchanges
Due to the perishable nature of our artisanal confections, Goo Goo Cluster cannot accept returns once a product has shipped; however, we are committed to ensuring your satisfaction and will replace any items damaged or incorrect upon arrival.
Inspect Your Order
Upon delivery, please immediately check your package for any signs of transit damage or missing items from your order.
Contact Customer Support
If there is an issue, email our team within 48 hours of delivery with your order number and clear photos of the product and packaging.
Review Process
Our Nashville-based team will review your claim and determine if a replacement or store credit is the appropriate resolution for the quality issue.
Resolution Delivery
Once approved, we will expedite a fresh shipment of clusters to your door or issue a digital gift card for the value of the affected goods.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing